Skip to Main Content

About Us

Customers are at the center of everything we do.

The C1 Innovation Lab's main purpose is to reimagine how employers and health plans work together to develop forward-thinking solutions that drive down health care costs while improving health outcomes.

Cyber Fusion is a world-class security event monitoring and remediation center that addresses the growing prevalence of the cyber security threats that our members and customers face each day.

The C1 INNOVATION LAB Approach:

Co-Located Business Operations

Customer advocates work side-by-side with medical and behavioral health professionals onsite in customer pods, serving members from our largest national employer accounts. Each operational performance team or "pod" focuses on one client or a small group of clients with similar challenges and profiles.

Dedicated Design Team

A dedicated innovation design team with strong competencies in active ideation, design thinking, accelerated prototyping and commercializing concepts into products and services. A client's issue can be targeted through design thinking to reframe ways to deliver value – whether it's through custom networks, products or a new program that solves for the specific customer need.

Collaboration Space

We're interacting with customers in new ways. With flexibility and mobility in mind, the C1 Innovation Lab is available for collaborative partnerships with clients, the local community and academic centers.